We are happy to help

Do you have a question about Parc Maasresidence Thorn? We have made a collection of answers to the most frequently asked questions. Can’t find your question? Feel free to call us at +31 (0) 475 26 06 06 or send us an email at reception@parcmaasresidencethorn.nl.  

CHILDREN AT PARC MAASRESIDENCE THORN
CHILDREN AT PARC MAASRESIDENCE THORN

Yes, we have Kids Special Homes, which are super child-friendly. They are equipped with a wonderful children's corner in the living room and a private children's bedroom with 2 sturdy beds. In addition, a cot, and high chair and two gates for the stairs are available.

These houses have gardens and are all interlinked with a closed children's playground, where your child can spend many hours playing while you enjoy a cup of tea in the garden. 

Didn't book a Kids Special? No worries. All of our holiday homes are equipped with a gate at the top of the stairs. Should you require an extra cot or high chair, you can reserve them in advance. This is based on availability and excludes the linen. 

Our baby beds have a thin mattress. On request we can provide a thicker mattress. Please return the mattress to reception upon check-out.


For the group accommodations (8 - 12 - 16 – 20 persons) minimum age of a group is 25 years for at least half of the party. The rest of the group needs to be at least 21 years old. For normal bookings minimum age is 18. Families with children are allowed. An additional deposit may be charged based on group composition.



Happy Benny is on holiday at Parc Maasresidence Thorn and would like to celebrate with you. During the Dutch and Belgian school holidays and Dutch national holidays, standard children’s entertainment is available at the park. Curious about the program? It is announced weekly. Check our extensive digital information guide “Notre Guide” for an up-to-date overview of our recreation program.  You will receive the link for this information map prior to your arrival.

There are various facilities for children in the park, such as playgrounds, bowling alleys, Happy Benny KidsClub, and entertainment during Dutch and Belgian school holidays and Dutch national holidays. There is an indoor MRT Pool with a paddling pool, whirlpool, and a slide plus a day beach. Furthermore, you can try out the pedal boats or rent a sloop with your children. Or take a day trip by bike. Children’s seats are available. 

During the Dutch and Belgian school holidays and Dutch national holidays, standard children’s entertainment is available at the park. Curious about the program? It is announced weekly. Check our extensive digital information guide “Notre Guide” for an up-to-date overview of our recreation program.  You will receive the link for this information map prior to your arrival.

No, unfortunately we do not offer this service. 

In the Kids Special homes there are: 
  • 2 gates for the stairs: 1 at the top and 1 at the bottom
  • 1 special children's bedroom with 2 unique and durable single beds
  • A children's play area in the living room
  • 1 high chair and 1 baby cot
  • Enclosed garden
  • Garden is attached and leads straight to a fenced children's playground 

Extra bookings 
You didn’t book a child-centred special home or are more small children travelling with you? A maximum of 2 baby cots fit in each house, regardless of type. An extra high chair or playpen can always be reserved. Due to limited availability, we recommend that you inform us of this immediately upon making the reservation and/or contact our Customer Service immediately after booking. 
What are the available facilities for children in the accommodations?
ON VACATION WITH YOUR PET

Yes, in most cases you can, although pets are not allowed in all of the accommodation types. For the accommodations in which pets are allowed, this fact is indicated in the information section regarding the accommodation. If this indication is absent, unfortunately, it means the home isn’t suitable for pets. 

There are a limited number of accommodations of each type in which pets are allowed. It is therefore very important to indicate this immediately upon making a reservation. 
 
Would you like to add another pet to the travel group after the booking has been made? Then let the Customer Service know. They will analyze the possibilities with you.

In the holiday homes, you can bring a maximum of 2 dogs per reservation. A maximum of 1 dog per reservation applies to the apartments, studios, and hotel rooms. 

It is not allowed to bring more dogs. 

Other caged and uncaged pets are not allowed. 

For dogs, you pay a surcharge per animal per night. Other caged and uncaged pets are not allowed. 

There is a mandatory final cleaning fee that will automatically be added to your reservation. 

The price of the final cleaning fee varies per accommodation type. You will find these prices in your price overview upon making the booking. In the holiday homes, you can bring a maximum of 2 dogs per reservation. A maximum of 1 dog per reservation applies to the apartments, studios, and hotel rooms. 

What are the additional costs of bringing a pet?
IN YOUR ACCOMMODATION

Below you will find what the standard is when it comes to leaving your holiday home tidy. This is not the same as the final cleaning. During that process, the entire accommodation is cleaned. 
Before leaving your accommodation, always do the following: 

  • Return the furniture to its original position. 
  • Unload the dishwasher and clean the contents of the cupboard. 
  • Empty the trash cans and take the garbage to the recycling center of the park.
  • There are separate bins for paper, glass, and residual waste. 
  • Empty and wipe the barbecue if you have one. 

To offer the same service to all of our guests, a standard final cleaning fee is added to every reservation. The costs of the final cleaning differ per type of holiday home. The cost of the final cleaning is added to the price of the accommodation from the get-go.

Pets 

If you bring a pet, an additional fee will be added to the final cleaning fee, this will automatically get added to your booking. You will also see this on your booking confirmation. 

Bed linen and making the beds are a standard included in your reservation. Bed linen is not included for the cot and cannot be booked separately. You must bring this yourself. 

1 set of towels (1 small and 1 large towel) per person is included in your reservation. The kitchen has 1 kitchen towel set ready to be used. 

Extra bookings 

Do you need extra towels? Towel sets and kitchen towel sets can be booked through My Reservation up until one day before arrival. If you are already at the park, you can arrange this via the reception. 

All accommodations have box spring single beds of 90 x 200 cm. The layout can differ per bedroom, so there is either a 2 single bed arrangement or an arrangement of a double bed. The distribution of these in accommodations is indicated by the number of single and double beds in the description of the accommodation.  

Single duvets and pillows are provided in all accommodations. 

You can change and cancel any extras you have booked up to 1 day before arrival via the Customer Service, which can be reached by sending an email to the following email address: info@parcmaasresidencethorn.nl. If you have already paid for the entire holiday, we will refund any price difference. It is not possible to cancel the insurance and mandatory extras such as mandatory bed linen or mandatory cleaning. Within 14 working days. It is not possible to cancel insurance and mandatory extras such as mandatory bed linen or mandatory cleaning. 

There is a washer-dryer combination in all of the holiday homes, apartments, and studios. The hotel rooms are the only ones which don’t have these. There is no separate launderette in the park. 

In addition, every holiday home, apartment, and the studio also has a drying rack. 
Washing and drying
ARRIVAL AND STAY

Yes, if you wish to extend your stay, please contact reception. They can discuss the options with you. 


You can always arrive later than the arrival date you have booked. Of course, you can also leave earlier. The price remains the same in both cases. 

Will you arrive earlier than what you have booked? Please contact our Customer Service about the possibilities. 

Yes, you can use the facilities at the park all day on the day of arrival and the day of departure. It doesn’t matter whether you are checked in, you are welcome all day long. 

You can use the MRT Pool on the day of arrival from 12:00 o’clock and on the day of departure up until 12:00 o’clock.


Yes, if the main booker arrives later than the rest of the party, someone else may also check in. Please indicate this in advance at the reception. The contact details of the park can be found in the travel information. 

The accommodation is available from 3 PM.


Facilities 

Of course, you can use the facilities at the park all day on the day of arrival and on the day of departure. It doesn't matter whether you are checked in, you are welcome all day long. 

You can use the MRT Pool on the day of arrival from 12 o’clock and on the day of departure until 12 o’clock.


Departure is until 10:00 am. 



On the page of your accommodation, you will find what is present in your accommodation, for example, a coffee machine or an oven. A complete interior is available and this varies depending on the number of people for which the stay is suitable. 

Our TVs have a standard channel package. 



Check our extensive digital information guide “Notre Guide” for all important telephone numbers.  You will receive the link for this information map prior to your arrival.


Check our extensive digital information guide “Notre Guide” for all user manuals.  You will receive the link for this information map prior to your arrival.


Yes, you can use the WiFi for free in every accommodation and the central building.



Yes, there are 1 or more parking spaces at every accommodation:

Hotelroom: 1
2p. Apartment: 1
4p Apartment: 2
4p Maisonette: 1
6p Apartment: 2
4p House: 2
6p House: 2
8p House: 2
12p House: 3
16p House: 4
20p House:  5

Are you expecting visitors or will there be more cars than parking spaces? Then you can park for free in the general parking area of the park. 


To ensure the safety and comfort of guests, there is a maximum number of people who may stay overnight in each holiday accommodation. You can find this number on the page of your holiday home, at the top of the photo. 


Will there be more people sleeping there? Inform the reception about this fact and pay directly for their stay. For guests, you only have to pay the standard local taxes.

It is prohibited to accommodate more people overnight than the maximum number of guests accepted by your chosen holiday home. 

Yes, this is not a problem! Visitors must be registered in advance at the reception. 

Visitors can also stay and spend the night, provided that no more people will stay overnight than the maximum number of guests accepted by your chosen holiday home.

You don't have to pay extra for guests besides the local taxes. 

There is beautiful barbecue furniture and tools available on the terrace of the Premium Buitenleven, which you can use for free during your stay (you have to bring your own coal and meat).  - The barbecue grill (with instructions) can be picked up at the reception. A deposit is required.

You can also barbecue at all of the other holiday homes, but you have to bring your own tools and the barbecue should run on electricity or gas. If you use a charcoal barbecue, you should have a bucket of water ready for safety. Barbecuing is not allowed on the balcony of a hotel room or an apartment. 

Can I receive visitors during my stay?
THE FACILITIES OF MAASRESICENCE THORN PARK

There are a lot of options in the central building. 

Children can enjoy themselves in the Happy Benny Club while you can find delicious local and regional products in the Recra Mini Market. Go for a quick bite at the Humphrey's Café & Take away or sit down at a table on the terrace or inside Humphrey's Thorn restaurant. Looking for something active? Knock down all of the pins on one of the four bowling lanes. Would you rather prefer an outside activity? At the reception, you can rent bicycles, pedal boats, and sloops, but you can also purchase a bicycle- or a hiking map. 

Forgot to pack something or don’t have time/motivation to drive to the supermarket? In our Recra, you will find delicious regional and local products, but also coffee, fresh bread, and ingredients for a delicious meal. 

The shop is open every day. The opening hours are displayed at the Recra Mini Market itself.


Of course, you are most welcome to do so. Some facilities such as the Happy Benny Club and the MRT Pool are only accessible for guests staying overnight at the park. 

But you can use all of our rental options for bicycles, sloops, pedal boats, etc. Visit and/or contact our reception for more information. 

If you would like to have a bite to eat, then take a seat in Humphrey's Thorn restaurant or order a tasty snack at Humphrey's Café & Take away. 

Enjoy the view from the terrace with a deliciously refreshing drink. 

You can rent a bicycle at the reception. 

Renting a bicycle is possible from 10 AM to 6 PM. 

Bicycles can be rented per half-day for at least 4 hours. 

You can book it by contacting the reception via the phone, through Notre Guide, or directly at the office: 

Bike 7 gears: € 12.00 per day, € 25.00 per weekend, or € 50.00 per week 

E-bike: € 28.00 per day, € 52.50 per weekend, or € 115.00 per week 

ATB: € 17.50 per day, € 37.50 per weekend or € 70.00 per week 

Children seat: € 2.50 per day or € 12.50 per week 

Children's bikes: € 9.00 per day or € 37.50 per week 


Reservations 

To be sure that a bicycle is available when it suits you, it is best to make a reservation in advance. This is possible in the park at the Reception.

Reservations for the restaurant can be made at the restaurant itself. 



Yes, you can pay for everything at Parc Maasresidence Thorn with Visa and Mastercard. 

Cash payment is unfortunately not possible. 

You can rent a sloop, pedal boat, or harbor box by contacting the reception via the phone number found +31 (0) 475 26 06 06.
 
The sloop is equipped with a motor. It does not require any license for rental. The maximum capacity is 6 persons and the minimum age limit is 21+, except for families with children. 
The prices are € 125.00 for 4h in the morning, € 165.00 for 4h in the afternoon, or € 275.00 for the whole day.   
 
The pedal boat’s maximum capacity is 4. The rental price is € 19.95 for 1.5h.  
 
The harbor box renting prices are € 15.00 per day or € 90.00 per week. 

You can reserve a bowling lane at the reception desk. You can also contact them by telephone or via Notre Guide.

A maximum of 6 people can play per lane.

The bowling is open from 10:00 to 18:00.

The fee for each lane is € 27.50 per hour.

Reservations
To be sure that any of the services are available for you, it is best to make a reservation in advance. 
How do I make a reservation for Humphrey's restaurant?
PAYMENT

By using our website you can pay safely and easily with Visa, Mastercard, Bancontact and iDEAL. Choose how you would like to pay immediately after booking. There are 2 possibilities. The full amount at once or with a deposit of 30% within 4 days and the rest no later than 6 weeks before arrival. 
  
If you are booking within 9 weeks before arrival, then the entire amount has to be paid at once. 

There is an overview of your paid and outstanding amounts in the My Reservation section. You will be able to see a payment in the overview within one day of payment. If the payment comes from a foreign account, it will take a little longer. 

Yes, by making a reservation you enter into a payment obligation. After booking, choose the desired payment method. The full amount at once or a 30% deposit within 4 days and the rest no later than 6 weeks before arrival. In the My Reservation section you can always choose to pay the entire amount at once. 

If you are booking within 9 weeks before arrival, then the entire amount has to be paid at once. 

The deposit must be paid within 4 days of booking. After you finish the booking process, you will receive a confirmation stating the specific dates you have to pay for. You can also find these dates in the My Reservation section. 

You will get a payment reminder from us. If you do not pay within the set term, your booking will be canceled in accordance with the General Terms and Conditions. You will receive a cancellation invoice. 

That isn’t possible. Your booking must be paid in full and in advance. 



We would like to make this easy for you. This is why you can easily pay online immediately after booking or via My Reservation. You only need your own payment details, the rest is already filled in. You pay for your holiday to Bungalow.Net Holidays. That is the party that processes the payments to and from Parc Maasresidence Thorn. You will therefore see this name as the beneficiary.

Would you like to transfer the amount yourself? This is possible. Keep your reservation confirmation at hand, because it contains the invoice number which we need from you. Enter this invoice number in the 'description' field. Transfer your payment to IBAN: BE1800 1922 2749 65, in the name of Bungalow.Net Holidays. 

After you have finished the booking process, you will receive a confirmation with all of the details and the invoice number to be able to pay. Using this information you can transfer the amount directly from your bank account. Enter the invoice number you can find on your reservation confirmation in the 'description' field. You will then transfer your payment to IBAN: BE1800 1922 2749 65, in the name of Bungalow.Net Holidays. That is the party that processes the payments to and from Parc Maasresidence Thorn. You will therefore see this name as a beneficiary. Still unable to pay? Please send an email to our Customer Service at info@parcmaasrecidencethorn.nl. They will be more than happy to help you out with your payment. 

Yes, you can pay for your booking with a credit card. We accept Visa and Mastercard. 



Yes, that's possible. You will receive the invoice for your booking from the provider you have made the booking with. You may also receive an invoice from Bungalow.Net. 


If you have paid too much, you should contact the Customer Service via info@parcmaasrecidencethorn.nl, they will further help you with your refund. The amount will get refunded within 14 days. Remember to include your reservation number in the email. 


You will receive a payment reminder if we have not received your payment within the set timeline. You can still transfer the amount. If you have already done this, then everything is fine and you don't need to do anything. 
  
If you have not yet paid, please do so as soon as possible. If you have received a second payment reminder, you still have 7 days to pay. Otherwise, your reservation will be canceled according to the Terms and Conditions. 

4 EV-charging stations may be found in the general parking lot. Each station is fitted with two sockets, sharing 32kW between them. The charging stations may be accessed via the Mobility Plus app, and soon they will include a QR code too. Depending on the type of battery, the charging station can fully charge your car from 0 to 100 percent in 4 to 8 hours.
RESERVATION
RESERVATION

The amount for the additional costs is different based on the accommodation type. The price for the mandatory additional costs, is immediately displayed. The following are included as standard: beds and bed sheets, one set of towels per person and final cleaning. Reservation fees are always included in the displayed price. For some specific preferences and extras, you pay an additional cost. For instance, for a specific house number or additional equipment, but also for your pet and the extra cleaning fees for it. Certain costs, such as local taxes and bed linen, are charged depending on the number of people. We can only add these costs to the price when we know how many people will be accompanying you. 

You can always book a holiday accommodation, even on the day of your arrival. Of course, your preferred holiday accommodation must still be available for the desired period. This is the reason why it is recommended to book in advance. 

Yes, your booking is immediately final after going through the booking process. By placing your booking, you agree to the Terms and Conditions. Upon this point, you enter into a payment obligation. You will receive confirmation of your booking by e-mail within an hour. 
If you don't see the confirmation in your Inbox, check your junk mail or spam.

With a preference booking you can indicate one or more preferences. For example for a specific house number, a specific location in the park or for several holiday homes next to each other. Special wishes for your holiday accommodation also fall under preferences, such as pet-free holiday homes or a 2nd terrace. The amount of the surcharge appears automatically while booking. If you choose multiple paid preferences, the surcharge may be calculated per item. 
The possible preference types are indicated per accommodation. You can see this when you make a reservation. 
You can also use the interactive park map to see which options are available per accommodation. 

All our holiday homes are 100% smoke-free. For a pet-free holiday home you can indicate a paid preference while booking. 


Yes, you can add extras to your booking in My Reservation up until a day before arrival. You will find an overview here of all the extras which can be booked. You can also book extras at the reception during your stay. But by doing this in advance, you can be sure that these are and will be available. 


If you can't add pets while booking, this could be for 2 reasons. Either your chosen holiday home is not suitable for pets or there are no longer any holiday homes of this type available that allows pets.

Yes, that is possible. If you book online, make two or more separate bookings and refer to the other booking(s) in the comments field. If you wish for the accommodations to be adjacent, preferential costs will be charged. If you have any questions, please contact our Customer Service at info@parcmaasresidencethorn.nl. 

If the desired date is not yet visible, we recommend that you contact the Customer Service via info@parcmaasresidencethorn.nl to to discuss your options. 



Parc Maasresidence Thorn is suitable for stays for a maximum period of 28 nights. It is not possible or allowed to book for longer than 28 consecutive nights. For stays longer than 14 nights, additional costs will be charged, such as an extra intermediate cleaning cost and a change of bed linen. 
Of course it is possible to book extra intermediate cleaning services and a change of bed linen if desired. 

No, when you book you pay the lowest price at that time. If we offer smoke-freeholiday accommodation with a higher discount at a later date, the lower price will not apply to bookings that have already been made. 




You will receive a confirmation email within 1 hour of creating the booking and it will arrive at the email address you have entered when booking. It is possible that this address is wrong or that the confirmation has ended up in your junk/spam email. If this is not the case, please contact our Customer Service via info@parcmaasresidencethorn.nl.

Check in: 15:00 to 22:00.
Check out: 08:00 to 10:00.

The park is under construction, phase 1 for the villas and apartment complex De Grote Hegge & Maasdorp is ready. Apartment complex Thorn will open in December 2022.

The swimming pool will open on Friday, October 21, 2022.

There is a general fireworks ban in the park.

At the reception you can not pay cash, only with debit or credit card. In the restaurant and store can be paid in cash.

Children's entertainment is available in the Dutch school vacations.

By default, all beds in the accommodation are made. There is also standard 1 set of towels per person (1 normal and 1 large towel) included. In the kitchen, depending on the booked type, 1 or more sets of kitchen towels are available.
Of course you can order extra, if you think you need more. This can be booked in advance or otherwise on the spot at the reception.

A maximum of 2 dogs are allowed, based on availability. Not all accommodations allow pets. Pet-friendly accommodations can be booked with preference.
Other pets, caged or uncaged are not allowed. More than 2 dogs are not allowed. A maximum of 1 dog per accommodation applies in the hotel rooms, maisonettes and apartments.

A continuous recreational stay of up to a maximum of 28 nights is possible, with an obligatory weekly in-between cleaning, which will be calculated after making the booking.

The park reserves the right to charge an (extra) deposit up to € 250.00 per person in the event of a (first) warning. All damage to the house or caused by nuisance may be deducted from the deposit. If you refuse to pay this deposit, your rights to stay will expire without a refund on your already paid money.

For the group accommodations (8 - 12 - 16 – 20 persons) minimum age of a group is 25 years for at least half of the party. The rest of the group needs to be at least 21 years old.
For normal bookings minimum age is 18. Families with children are allowed. An additional deposit may be charged based on group composition.

Business reservations are allowed for a maximum period of 14 consecutive nights, with a mandatory weekly in-between cleaning, which will be charged after making the booking. There is a maximum of 1 person per bedroom.

The park regulations of Parc Maasresidence Thorn apply to every reservation.

Our baby beds have a thin mattress. On request we can provide a thicker mattress. Please return the mattress to reception upon check-out.

Please note that young groups and parties are not allowed.

Lighting fireworks at the park is prohibited in order to ensure the safety and well-being of all our guests. This applies to the entire park. Hand sparklers are permitted.


Please consult our cancellation policy by clicking here.